To ensure the full life of your headsets, Headset Sales Ltd suggests the following tips and basic care instructions. Please call us if you have any questions or if we can be of assistance in helping you determine if your headsets are in need of repair.
Tip #1: Refurbish your headsets on a regular basis to extend the life of your headsets. We recommend using mild cleaner (without alcohol) to disinfect and sanitize telecom equipment. Alcohol based cleaners can damage and dry out the plastics and will make the cords brittle.
Tip #2: Periodically replace the foam ear cushions and microphone screens, plastic voice tubes and ear tips. We recommend replacing foam components every 4 to 6 months. This will help reduce the spread of germs, colds and flu, which can ultimately lead to more sick time. Also, always use the foam microphone screen (for headsets that have one), because it will make your voice sound more pleasant and professional. The foam eliminates the popping "P"s and "T"s and annoying breath puffs when you're on a call. The foam microphone screen also helps protect the microphone from moisture and other elements that may cause damage to the electronics. You may use mild soap and water to clean your foam pieces. If your foam is dry, stiff, dirty or falling apart, it needs to be replaced. Voice tubes can become brittle with age, so plan on replacing them every 6 to 12 months. It's a good idea to have a stock of accessories on hand.
Tip #3: Take care of the cords. The 4 wires in the cords will break, if abused. Try not to get in the habit of swinging or stretching the cord, avoid running over your cord with your chair, or slamming your cord in your drawer, and avoid tightly coiling the cords when storing your headset. Use peel-stick cord clip hooks for routing the cord to keep it neat and away from chair wheels and other obstructions.
Tip #4: Disconnect at the quick disconnect by grasping the plastic of the quick disconnect, NOT the headset cord. Headset respect begins with the quick disconnect. Pulling on the wire instead of the quick disconnect is a major cause of headset repairs - it causes wire breaks and static. (Remember, if you quick disconnect during a call, your caller will be on silent hold until you reconnect.) If handled correctly, a headset can last for years. If you need more cord length, consider adding a ten foot extension cord or switching to a wireless headset.
Tip #5: Store your headset carefully, on a hook, or in your drawer. We recommend always storing your headset in the same place and keeping the cord free of obstruction to reduce wear and tear on your headset. If you have a headset storage pouch, use it to transport your headset. It is not recommended to share headsets for hygienic reasons. And people tend to take better care of their headset if they are the sole owner.