Cookie Policy for Headset Sales Ltd

This is the Cookie Policy for Headset Sales Ltd. accessible from www.headsetsales.co.uk

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

  • Account related cookies

    If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

  • Login related cookies

    We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

  • Orders processing related cookies

    This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

    For more information on Google Analytics cookies, see the official Google Analytics page.

  • As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Twitter, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

This Cookie Policy should be read in conjunction with the Headset Sales Ltd. Privacy Policy: Headset Sales Privacy Policy

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. This Cookies Policy was created with the help of the CookiePolicyGenerator.com

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

Welcome to Headset Sales Limited. We are based in the North West of the UK and sell a HUGE range of low-priced, top brand name headsets and accessories on a no-risk basis. We have been selling headsets and accessories for 28 years and our customers include Call Centres, Emergency Services, PLC's & SME's.

We also supply headsets for home offices, domestic use and USB / VPOIP Computers. We are an independent family-run company and are not tied to any headset manufacturer, so you can be assured that we will give you impartial, expert advice on the right headsets for you. Which brings us neatly to our four-fold promise to you:

1. Free, expert advice and friendly service
If you're not 100% certain about which headset or accessory is right for you, the first thing we do is invest our time and experience to ensure you get the correct headset for you, your telephone system, and your working environment.

2. Top brands, great prices, fast delivery
We constantly research all of the main headset suppliers and manufacturers worldwide so that you can be assured of the best prices - and delivered swiftly to your door!

3. No Quibble 14 day Money Back Guarantee
Our famous No Quibble 14 day Money Back Guarantee means you can purchase your headsets safe in the knowledge that we will help you every step of the way, before and after the sale. We would not have survived 28 years in business if our customers were not happy!

4. Expert after-sales technical assistance
But it doesn't end with your order because we go all out to provide you with unrivalled after-sales technical assistance. Nothing is too much trouble because, once we've won you as a customer, we want to keep you as a customer.

In short, our aim is to help you get the right headsets, at the right price, right away! So, to put us to the test and purchase with confidence.

Email Headsetsales

Returns policy

1.       Introduction

1.1    We understand that from time to time you may wish to return a product to us.

1.2    We have created this policy to enable you to return products to us in appropriate circumstances.

1.3    This policy shall apply to all of our customers, irrespective of their geographical location.

1.4    This policy shall apply to all orders submitted through our website.

1.5    This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).

2.       Returns

2.1    If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:

(a)    we receive the returned product within 30 days following the date of dispatch of the product to you;

(b)    the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

(c)    you comply with the procedure set out in this policy in relation to the return of the product; and

(d)    none of the exclusions set out in this policy apply.

3.       Returns procedure

3.1    In order to take advantage of your rights under this policy, you must contact us to obtain a return authorisation number, and then send the product to us with a covering note quoting that number.

3.2    Products returned under this policy must be sent by Royal Mail Signed For delivery or courier to PO Box 42 Birkenhead Wirral CH41 8FP.

3.3    You will be responsible for paying postage costs associated with returns under this policy.

4.       Exclusions

4.1    The following types of product may not be returned under this policy:

(a)    any product made to your specification;

(b)    any product made to order

(c)    any product personalised or adapted for you

5.       Refunds

5.1    We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.

5.2    We will not refund to you the original delivery charges relating to the returned product.

5.3    We will not refund to you any costs you incur in returning the product to us unless we are at fault.

5.4    We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

5.5    We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.

6.       Improper returns

6.1    If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:

(a)    we will not refund the purchase price or exchange the product;

(b)    we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c)    if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

7.       Our details

7.1    This website is owned and operated by Headset Sales Ltd T/A The Headset Repair Centre.

7.2    Our principal place of business is at Office 25 Oakree Court Business Centre Ness Cheshire CH64 8TP.

7.3    You can contact us:

(a)    by post, using the postal address shown on our website;

(b)    using our website contact form;

(c)    by telephone, on the contact number published on our website from time to time; or

(d)    by email, using the email address published on our website from time to time.

We have been in business 28 years and we didn't get this far without offering EXCELLENT Customer Service.

If you need anything before or after a purchase or just want some free expert advice simply email us at Email Headsetsales or telephone us on us 0151 653 8082 Mon Fri 0930hrs to 1630hrs UK time.

We also have a Web Chat facility on our website, that's it just down there in the bottom right hand corner

Delivery policy

1.       Introduction

1.1    In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website or by telephone or email

1.2    This policy is a legally binding document, and this policy shall form part of the contract of sale between you and us made under our terms and conditions of sale.

2.       Free delivery

2.1    We offer free economy delivery to all mainland UK addresses on all orders over GBP £ 50 excluding VAT

2.2    All other orders will be subject to delivery charges as detailed in Section 5.

3.       Geographical limitations

3.1    We will usually be able to deliver to the following countries and territories: England, Scotland, Wales and Northern Ireland and Mainland Europe

3.2    We may from time to time agree to delivery products to other countries and territories.

4.       Delivery methods and periods

4.1    The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:

(a)    if your delivery address is on the United Kingdom mainland, you will be able to select your delivery method and speed during the order process, online or by phone, and the typical period for delivery of products is 3 – 7 working days. Faster services are usually available

4.2    If you place your order by 1pm GMT/BST on a working day, these time periods run from the close of business on that day; if you place your order after 1pm GMT/BST on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.

4.3    The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

4.4    We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.

5.       Delivery charges

5.1    Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us by email or phone.

5.2    Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.

6.       Delivery tracking

6.1    Delivery tracking is available in respect of some delivery services.

6.2    To track your delivery, contact us by telephone or email and we will be pleased to track it for you

7.       Receipt and signature

7.1    All deliveries must be received in person at the delivery address, and a signature must be provided.

7.2    Our delivery service providers may notify you in advance of attempting to make a delivery requiring signature.

8.       Additional deliveries

8.1    If an initial delivery attempt is unsuccessful, our delivery service providers will make at least 1 more attempt to deliver the products in your order.

9.       Collection

9.1    If your products remain undelivered despite our delivery service provider making at least 1 more attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection. If not collected in time they will be returned to us and we will contact you.

10.    Delivery problems

10.1  If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.

10.2  If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).

10.3  An indicative list of the situations where a failure to deliver will be your fault is set out below:

(a)    You provided the wrong address for delivery;

(b)    There is a mistake in the address for delivery that was provided;

(c)    The address for delivery is not reasonably accessible;

(d)    The address for delivery cannot safely be accessed;

(e)    If in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or

(f)    If in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.